Everything you wanted to know about Gatewyse — pricing, security, onboarding, supported devices, and more. If we missed yours, just ask us.
Typically under 24 hours. Our team will help you import your buildings, units, and resident list. Bigger societies (500+ units) may take 2–3 days.
Yes. Send us a CSV or Excel sheet and we'll import everything — names, flats, phone numbers, vehicle details. Or use our self-service bulk uploader.
Yes, each resident installs the Gatewyse app to receive visitor notifications and approve entries. They get a one-tap login link via SMS — no password required.
The Guard interface was designed for guards with no smartphone experience. Big buttons, minimal text, photo-first inputs. Most guards become fluent in under 10 minutes.
Yes — the Starter plan is free forever for societies up to 50 units. It includes visitor management, push notifications, notice board, and complaint tracking.
Never. One flat fee per society, no matter how many residents.
No. Setup, onboarding, and data import are all included.
Yes — cancel from the admin dashboard. We'll export your data on request and there are no cancellation fees.
Yes. A GST-compliant tax invoice is generated for every payment automatically.
On Google Cloud servers in the Asia-South region (Mumbai). Data never leaves India unless you explicitly opt in.
Only people in your society with the right role. Guards see only their gate's data, residents see only their flat, admins see only their society. Cross-society leaks are architecturally impossible.
No. We never sell, share, or analyse your society's data for advertising or any other purpose. See our Privacy Policy for details.
You can export everything as CSV/PDF. After 30 days, your data is permanently deleted from our servers per our retention policy.
Yes — all data is encrypted in transit (TLS 1.3) and at rest (AES-256). Authentication uses short-lived JWT tokens.
Android 8.0 (Oreo) and above, iOS 14 and above. Optimised for low-end devices — works smoothly on phones with 2 GB RAM.
The Guard app works offline — entries are queued locally and sync the moment connectivity returns. The Resident app needs internet for real-time notifications.
An admin web console is on the roadmap for late 2026. Today, all admin features are available in the Android & iOS apps.
English and Hindi at launch. Marathi, Gujarati, Tamil, Kannada and Telugu are coming in 2026.
Email sales@gatewyse.in or call +91 74270-22106. Professional plan customers get priority phone support.
Yes — every onboarding includes free training sessions for guards, admins, and committee members. We also publish video tutorials in Hindi and English.
Under 4 business hours for Starter, under 1 hour for Professional, and instant for Enterprise via the dedicated account manager.
We're a small team, but we read every message. Drop us a line and we'll respond personally within a day.